FAQ
What types of green teas do you offer?
KINTÉ specializes in premium Japanese green teas, with a focus on Hojicha varieties. Our selection includes the Dark Roast Hojicha and Gold Hojicha, both known for their rich, roasted flavors. Additionally, we offer a Hojicha Discovery Set that allows customers to sample a variety of these exquisite teas.
How can I explore the different flavors of your teas?
To experience the depth and diversity of Japanese tea culture, we recommend our Hojicha Discovery Set. This set includes a curated selection of our finest Hojicha teas, providing an opportunity to explore various flavor profiles and characteristics.
What is the process for returning a tea product?
We accept returns for unopened and unused tea products within 7 days of delivery. To initiate a return, please contact us at hello@drinkkinte.com with your order details and reason for the return. If eligible, we will provide you with a return authorization and shipping address.
Are there any items that cannot be returned?
Yes, opened tea products, personalized orders, and digital gift cards are considered final sale and are non-refundable. We encourage customers to review their selections carefully before completing their purchases.
What are the shipping options for my order?
Orders are typically processed within 1 to 3 business days. For orders over $50 shipped within the United States, we offer free shipping. Please note that international orders are not eligible for free shipping, and buyers are responsible for any applicable import duties or taxes.
How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds will be issued within 7 business days. Please be aware that shipping costs are non-refundable, and customers are responsible for return shipping fees.
What should I do if my order is delayed?
If you experience a delay in receiving your order, please check your order confirmation email for tracking information. If you have further concerns, you may contact our customer service team for assistance.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly. Therefore, changes or cancellations may not be possible. If you need to make a change, please contact us as soon as possible, and we will do our best to accommodate your request.